1. Conclusion of contract/ order and storage of contract
Visitors have the option to order items listed on the website via the online shopping system, by sending a fax or over the phone with the help of the Tyres Direct web portal. Once visitors provide the required information to process and confirm their order, Tyres Direct accepts and binds itself to deliver accordingly. Through the process of an order, visitors automatically are agreeing to accept our terms and conditions and to purchase the items ordered. Orders are confirmed by a receipt acknowledgement which does not constitute acceptance of the orders. The contract is concluded once the order has been dispatched. It is the clients’ responsibility to check our terms and conditions every time they visit the Tyres Direct web portal, as well as to print and save the terms and conditions and the receipt of the order acknowledgment when ordering online. Tyres Direct may not be able to provide a copy of these documents.
2. General Delivery and Payment
The information on the packaging will include the shipping costs as well as the payment terms. One can refer to the delivery and payment information. For international deliveries we reserve the right to limit the choice of payment methods.
Please note that the shipping company will contact you prior to delivering your package.
If after setting an appointment, the delivery has failed because you were not available at the set appointment, you have the following options to collect your package:
- Collect your package from the following address:
- Express Group Malta, Velbro House, Qormi Road, Luqa LQA 9040, MALTA
- Request that the shipping company re-deliver your package. To do so kindly contact +356 25 589 150 and provide your order number with Tyres Direct. Please note that you will incur a 9EUR charge per set of tyres, payable only to the shipping company (Express Group).
The “fully assembled” (purchase of tyres including mounting on the vehicle at one of our fitting partners) option is at extra charge specified at checkout. The receipt must be presented on installation. The installer will not be able to provide this service without the receipt document.
3. Cancellation
Cancellation of orders is not allowed by any means. Confirmation of the order by the client is final.
4. Legal Consequences
In the case of an effective withdrawal, the received products are to be returned together with any benefits (e.g.: interest). If the products and benefits returned/ surrendered are not complete, are restituted, or are in a deteriorated condition, compensation must be paid for. For the deterioration of derived benefits, compensation must not be paid only if the deterioration is caused by the goods returned. “Testing the characteristics and functions” refers to the testing and trying out of the goods, as it is possible and customary in a retail store.
Both transportable and non-transportable goods will be picked up. Obligations to reimburse payments will be fulfilled within 30 days. The 30 day period begins from the date of receipt of the goods.
5. Return Policy
We do not accept returns if the correct product (the product that the client ordered) was delivered. In the case of an incorrect delivery please contact [email protected] immediately.
Clients are kindly requested to protect the product against damage by using the the Tyres Direct packaging. We reserve the right to claim for compensation for damage caused by improper use or inadequate packaging when returned. Transport companies will only accept items with the adequate packaging.
6. Retention of Title
Tyres Direct retains the title to all goods supplied until all of our demands are fulfilled by the consumer (the person who has accepted the goods). This also applies to any future claims. To assert retention of title, we are entitled to demand the immediate return of goods, to the exclusion of any lien, unless it is legally determined or undisputed by counter claims.
7. Information about sales services and warranty conditions
For all occurring orders during the statutory warranty period of 2 years, defects in goods, the statutory requirements apply according to your choice. If there is an unexpected problem with your order, please contact [email protected] immediately.
We can not 100% guarantee that the website will meet your requirements and that it will be available at all times without interruption, secure or error-free. The use of this website is at your own risk. In particular, we assume no liability for the results that can be achieved through the use of web pages and the accuracy of information obtained at the website.
We reserve the right to provide a higher quality tyre, that is, a tyre with a higher load capacity (load index) or to provide a higher speed index (speed index).
8. Protection of intellectual property
Texts, images, sounds, graphics, animations and videos and their arrangement on our website are protected by the copyright law and other laws. The content of this website may not be copied, disseminated, altered or made accessible to third parties in any way. Some of our web pages also contain pictures subject to third party copyright. Unless otherwise specified, all trademarks on our website are protected. Through our website, no license to use the intellectual property rights of us or any third party.
9. Personal Information
When registering with Tyres Direct, visitors are to provide personal information including a delivery address. The information provided during the order process will be saved in our databases. Of course, visitors have every right to use/ edit their personal information under “My Account”. Upon registration, visitors will receive a username and password for the account. Account holders are to make sure that the username and password to the account are not made available to any third party. Account holders are obligated to inform Tyres Direct immediately of any unauthorized use of accounts. Accounts may be terminated at any time, for any reason, by Tyres Direct. In the case of terminated accounts, Tyres Direct shuts down/ deletes the account and any stored data.