Here, at Tyres Direct, we want to make sure that our customers are 100% satisfied with their orders. That is why we want you to select your items very carefully before purchased, so as to avoid returns. This way, you help us keep our low price offers for your benefit. Items can be returned within 14 days from purchase and payment will be refunded in full.
Special order goods for customers are excluded from our 14 day money-back guarantee as well as from the right of revocation. This includes, amongst others, all deliveries of complete tyres with fitment services, which are set up for each customer individually.
Our money-back guarantee does not include the costs for postage and packaging. This means that Tyres Direct will charge a flat-rate for postage and packaging for all revoked orders.
Please make sure that you repackage the items in the packaging received and ensure that they are protected against any accidental damage during transit. Tyres must be clean when prepared for postage and two tyres must be tied together. In particular, the front and back of complete tyres must be protected with sufficient cardboard and packaging tape. Tyres Direct reserves the right to assert claims for compensation if there are any damages due to the improper handling or insufficient packaging of items returned. In addition, transport companies and couriers will only accept items with sufficient packaging.